Domain Registration

Contact Details

Customer Service Commitment

We will acknowledge communications from customers within five working days of receipt.


If you are a customer who wishes to complain about the service you have received from us, please speak with your account manager.


Abuse complaints should be sent to [email protected].

Domain Registration

Your contract with Bagpuss Internet

All domains registered by Bagpuss Internet will be governed by the following simple contract rules.

  1. In this contract "You" means the registrant of the domain names, and "Us" means Bagpuss Internet.
  2. "Emailing us" means sending an email to [email protected]
  3. "Abuse email" refers to email regarding abusive behavior concerning a domain registered under tag BAGPUSS.
  4. "Telephone" refers to calling us at +44 207 580 4242.
  5. "Write to us" refers to sending a letter to Bagpuss Internet, 3rd Floor, 207 Regent St, London, W1B 3HH.
  6. "Nominet's Ts & Cs" means Nominet's terms and conditions here.
  7. Bagpuss Internet does not and is not obliged to register domains on your behalf.
  8. We can be reached for customer service by emailing us at [email protected]

Complaints & Customer Service

  1. Customer service is obtained by emailing us at [email protected] We endeavor to reply to emails within 24 hours.
  2. Complaints and refunds: if you have a complaint, please email us at [email protected] We endeavor to reply to emails within 24 hours.
  3. Escalation of complaints. If you do not obtain a satisfactory resolution to your complaint, you can escalate it to our management team. Please note that at all times you are free to avail of the Nominet complaint process detailed here.

Transfers, Renewals and Expiry

  1. Registrar agreement D.1.2.) requires that we provide contact details so that our customers and members of the public can contact us. If your enquiry is relevant, it will be replied to within 24 hours under normal circumstances.
  2. Any name we register for you will be in your own name.
  3. If you register or renew a Nominet domain, Nominet's Ts & Cs form a contract between you and Nominet. By asking me to register or renew such a domain, you indicate not only that you agree to these Nominet's Ts & Cs, but that you've read them, understood them, and agree to abide by them.
  4. All domains registered by Bagpuss Internet will be set to autorenew unless instructed in the contrary.
  5. Should you not wish your domains to be autorenewed, we will issue you a renewal notice 30 days prior to expiry. Any unrenewed domains will expire as per Nominet's domain renewal cycle.
  6. All domain transfers out from BAGPUSS tag will be undertaken free of charge.
  7. Bagpuss Internet adheres to Nominet Data Quality guidelines, available here. A domain registered with poor quality registrant data risks suspension.